Terms and conditions
Welcome to Alishba Spa. By visiting our website or using our massage services, you agree to the terms and conditions listed on this page. Please read them carefully before making a booking or getting in touch. These terms help ensure a smooth and respectful experience for both our clients and team.
1. General Information
Alishba Spa is dedicated to offering professional massage services in a calm and respectful environment. All our services are provided by trained staff, and your comfort, safety, and privacy are important to us. These terms apply to everyone who uses our website or visits our center.
2. Appointments and Bookings
Clients are encouraged to book appointments in advance to secure their preferred date and time. You can contact us via call, message, or email to book a session. Once your booking is confirmed, please arrive at the scheduled time to enjoy the full benefit of your massage.
We reserve the right to decline or reschedule appointments if needed, especially in case of emergencies or staff unavailability. We will inform you in advance if such a change occurs.
3. Late Arrivals
If you arrive late for your appointment, the session may be shortened depending on the next booking. This is to ensure that the schedule for other clients is not affected. In such cases, the full price of the service still applies, even if the treatment time is reduced.
4. Cancellations
We understand that plans can change. If you wish to cancel or reschedule your appointment, please inform us at least 4 hours in advance. This allows us to accommodate other clients in that time slot. Frequent last-minute cancellations may result in a request for advance payment for future bookings.
5. Code of Conduct
We provide our services in a respectful and safe environment and expect the same from all our clients. Any inappropriate behavior or offensive language towards staff or other visitors will not be tolerated. If a client behaves unacceptably, their session will be ended immediately, and they may be banned from future bookings.
6. Health & Safety
If you have any medical conditions (like injuries, allergies, or pregnancy), it’s important to inform us before your massage session. This helps our therapists adjust the techniques or suggest alternative services that suit your condition.
We do not offer medical treatments or prescribe any medication. Our massage services are for relaxation and stress relief only.
7. Use of Personal Information
We only collect basic personal details like your name, phone number, and email address when you contact us. This helps us manage appointments and stay in touch with you when needed.
We do not collect any financial details or sensitive personal data through the website. Your contact information is kept private and is never shared or sold to third parties. For more details, you can visit our Privacy Policy.
8. Payments
All payments are to be made at the time of the session. We accept cash and other common payment methods available in our center. Prices for services are mentioned clearly and may vary depending on the type or duration of the massage. Any promotions or discounts are applied as per the ongoing offer at the time of booking.
9. Changes to Services or Prices
Alishba Spa reserves the right to update or change its services, packages, prices, or working hours at any time without prior notice. However, we keep our clients informed through our website or official contact channels when possible.
10. Limitation of Liability
While we take great care to ensure that our services are safe and relaxing, Alishba Spa is not responsible for any injury, allergic reaction, or other issues that occur due to undisclosed health conditions or misuse of the service. Clients are expected to provide accurate information about their health before the session.
11. Website Usage
Please browse our website to learn about our services and offerings. All content, including text, logos, and images, belongs to Alishba Spa and should not be copied, shared, or used without permission. Unauthorized use of the site or its content may result in legal action.
12. Changes to These Terms
We may update these Terms and Conditions from time to time. If we do, the latest version will always be available on this page. Your continued use of our website or services after any update means you agree to the new terms.
13. Contact Us
If you have any questions or concerns about our terms, feel free to Contact us. We’re here to help and guide you before or after your session.
Thank you for choosing Alishba Spa.
We’re committed to giving you a relaxing and peaceful massage experience every time you visit.